Career Opportunities

Electrical & Systems Engineer

Company: CakeBoxx Technologies Location: McLean, VA Salary: $100,000 – $140,000 (DOE) Job Type: Full-time

U.S. Citizenship required. This is a full-time, on-site position. Remote work is not available for this role.

About CakeBoxx Technologies

CakeBoxx Technologies is building the next generation of secure, high-performance container and platform systems for defense, aerospace, energy, and high-tech customers. Our engineered solutions support mission-critical operations around the world, and we are looking for an Electrical Engineer who wants to see their designs go from concept to container, and into the field — and who thinks about the electrical design as one piece of a larger system, not in isolation.

If you like hands-on engineering, practical problem-solving, and owning electrical designs all the way through requirements, wiring, integration, test, and commissioning — including how the electrical system interfaces with mechanical, thermal, and reefer subsystems — this role is for you.

What You’ll Own

• Design and develop electrical architectures for specialized shipping containers and reefer/control systems used in aerospace and defense applications.
• Define LV/MV power distribution, perform load calculations and power balance, and conduct short-circuit and protection coordination studies, including grounding and bonding design.
• Design complete container wiring schemes: cable routing in confined spaces, cable sizing, wiring diagrams, terminal plans, and cable schedules for containerized systems.
• Develop control panel and enclosure layouts for container applications and perform thermal/heat-dissipation assessments; specify appropriate cooling solutions (fans, A/C, passive measures) to protect electronics in harsh environments.
• Integrate refrigeration/reefer systems electrically (compressors, fans, heaters, VFDs, sensors) and support remote monitoring/IoT capabilities where required.
• Prepare complete, production-ready documentation packages: single-line and multi-line schematics, wiring diagrams, panel layouts, enclosure layouts, cable schedules, and Bills of Materials (BOMs).
• Apply relevant IEC/EN and UL/CSA standards, support Machinery Directive/CE marking where applicable, and generate documentation for certification bodies, FAT/SAT, and customer approvals.
• Work directly with outsourced panel builders and integrators to clarify designs, support component selection, handle deviations, and support Factory Acceptance Testing at supplier sites.
• Support commissioning, troubleshooting, and issue resolution during build, factory testing, and field deployment.
• Own system-level requirements definition, allocation, and traceability for CakeBoxx container electrical and control systems, from customer specification through verification.
• Develop and maintain Interface Control Documents (ICDs) capturing the electrical, mechanical, thermal, and reefer subsystem interfaces — penetrations, cable tray routing, enclosure placement, and thermal interaction between subsystems.
• Collaborate closely with Mechanical Engineering on system architecture, functional decomposition, and the interaction between electrical enclosures, reefer units, and the container structure.
• Develop verification and validation (V&V) plans and test procedures to confirm system-level requirements are met at FAT/SAT and field commissioning, not just electrical function in isolation.
• Support technical design reviews (PDR/CDR-equivalent for CakeBoxx build cycles) and identify and mitigate system-level risks that cross electrical, mechanical, and thermal boundaries.
• Maintain requirements and traceability documentation throughout the program lifecycle so system-level intent survives from customer spec to as-built container.

Required Qualifications

• Bachelor’s degree in Electrical Engineering (or closely related discipline).
• At least 5 years of electrical engineering experience in industrial automation, control panels/enclosures, or containerized/skid-mounted systems.
• Proven experience designing wiring and panel/enclosure layouts for complex assemblies (control panels, MCCs, containerized systems), including cable routing, cable sizing, and termination details.
• Hands-on experience with electrical CAD tools such as EPLAN Electric P8, AutoCAD Electrical, or SEE Electrical.
• Experience performing thermal/heat-dissipation assessments for electrical panels/enclosures and specifying appropriate cooling strategies.
• Familiarity with PLC-based control systems and I/O definition; experience with platforms such as Siemens, Rockwell/Allen-Bradley, Schneider, or Danfoss is a plus.
• Strong working knowledge of IEC/EN low-voltage standards (e.g., IEC 60204-1) and UL/CSA requirements; experience with CE/UL documentation and FAT/SAT procedures.
• Working knowledge of systems engineering fundamentals — requirements definition and allocation, interface control, and verification/validation planning — applied at the subsystem or system level.
• Demonstrated ability to work with outsourced manufacturing partners (panel shops, integrators) to resolve wiring/build issues and deliver production-ready solutions.
• Practical, detail-oriented problem solver, comfortable switching between desk-based design/documentation work and on-site build/test support.
• Ability and willingness to work full-time, on-site in McLean, VA.
• U.S. Citizenship is required due to the nature of our defense and aerospace programs.

Preferred Qualifications

• Experience with refrigeration or process systems (reefer containers, cold-chain, or process skids).
• Background in containerized, skid-mounted, or modular plant systems.
• Exposure to defense, aerospace, marine, or offshore standards (e.g., DNV, ABS).
• Experience in engineering-to-order (ETO) or project-based environments, including direct customer interaction on technical topics.
• Familiarity with requirements management tools (e.g., DOORS or equivalent) from prior systems engineering work.

Why CakeBoxx

CakeBoxx Technologies is building the next generation of secure, high-performance container and platform systems for defense, aerospace, energy, and high-tech customers. Our engineered solutions support mission-critical operations around the world, and this role offers the opportunity to take ownership of electrical and systems engineering challenges from concept through deployment.

If you enjoy hands-on engineering, practical problem-solving, and seeing your designs operate in the field, we want to hear from you.

To apply: Interested candidates should send their resume and cover letter, with at least two (2) references, to rico.millarez@cakeboxx.com, Attn: Charlie Wang, Engineering Manager. Please include “Electrical & Systems Engineer” in the subject line of your email.

Veterans are encouraged to apply.

CakeBoxx Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Customer Service Specialist
Customer Connect, CRM, and Digital Operations

Company: CakeBoxx Technologies
Location: McLean, VA
Salary: $45,000 – $55,000
Job Type: Full-time

U.S. Citizenship required. This is a full-time, on-site position. Remote work is not available for this role.

About CakeBoxx Technologies

CakeBoxx Technologies is a McLean, Virginia-based engineered deployment systems company. We don’t build containers. We engineer mission-specific solutions for cargo that standard packaging was never designed to handle. Our systems protect and transport critical assets across defense, aerospace, energy, and heavy haul, built around what the mission demands, not what’s already on the shelf. We are a tight, fast-moving team where precision, accountability, and ownership are not talking points. They are how we operate every day.

The Customer Service Specialist is a customer-facing, process-driven role responsible for delivering responsive support while maintaining the day-to-day discipline of CakeBoxx Customer Connect. This position coordinates customer inquiries, meetings, follow-ups, account actions, order visibility, reporting, and internal ownership from initial engagement through delivery and post-delivery support. The successful candidate will use Microsoft Office, SharePoint, HubSpot, Microsoft Teams, and automation tools to keep customer data current, turn commitments into clear actions, and create a consistent, professional customer experience.

What You’ll Own

Provide Exceptional Customer Service

• Support customers through email, phone, and Teams with professionalism, empathy, accuracy, and urgency.
• Own inquiries from intake through resolution, coordinating internal experts and keeping customers informed of status.
• Respond effectively during high-priority situations and escalate risks before they become customer issues.
• Clearly explain CakeBoxx processes, requirements, timelines, and policies while protecting confidential customer information.

Operate the Customer Connect Cadence

• Run the weekly Customer Connect operating cadence and maintain strategic-account action registers.
• Track customer commitments and orders from inquiry, intake, quote, and award through release-to-ship, delivery, and engagement.
• Build quarterly business review materials, executive-account briefs, customer contact maps, and relationship summaries.
• Coordinate Voice-of-Customer feedback and support strategic account expansion and opportunity identification.

Administer SharePoint Customer Information

• Develop and maintain customer profiles, deal files, account documents, meeting records, templates, and trackers in SharePoint.
• Support consistent folder structures, metadata, permissions, version control, naming conventions, and document governance.
• Develop and maintain SharePoint lists, libraries, pages, and customer-facing or internal collaboration resources as assigned.
• Keep HubSpot and SharePoint data aligned so both systems remain current, useful, and actionable.

Use Microsoft Office and SharePoint to Drive Execution

• Create polished correspondence, reports, meeting summaries, procedures, and customer documents in Microsoft Word.
• Build and maintain Excel trackers, action registers, data reviews, scorecards, and operational analyses.
• Develop concise PowerPoint presentations for customer meetings, QBRs, leadership reviews, and account planning.
• Use approved AI-assisted tools, including Microsoft Copilot, to improve meeting capture, drafting, follow-up, and workflow efficiency.

Improve Processes and Technology

• Identify recurring customer issues and recommend long-term improvements to products, services, and processes.
• Create and improve knowledge articles, standard work, templates, support documentation, and self-service resources.
• Automate repetitive tasks using approved workflows, APIs, scripts, forms, process improvements, and AI prompts.
• Maintain Customer Connect KPIs and reporting, and provide clear visibility into service levels, open actions, risks, and results.

Collaborate Across Teams

• Partner with Customer Connect, Sales, Operations, Engineering, Program Management, Quality, and Logistics.
• Reproduce and document customer-reported issues, communicate requirements clearly, and provide detailed feedback.
• Serve as a reliable voice of the customer by ensuring insights, commitments, and risks reach the appropriate decision-makers.
• Take ownership, adapt quickly, and contribute ideas that improve team performance and customer satisfaction.

Required Qualifications

• One to two years of experience in customer service, customer support, customer experience, customer success, account coordination, program support, or a related customer-facing role.
• Strong working proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
• Hands-on experience maintaining business information in SharePoint, HubSpot, and document-management platforms.
• Exceptional written and verbal communication skills, with the ability to explain complex information clearly and professionally.
• Strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities and deadlines.
• Demonstrated ownership of customer issues, follow-up commitments, records, and cross-functional actions.
• Ability to learn new systems quickly, work independently, protect sensitive information, and attack time-sensitive situations.
• Ability and willingness to work full-time, on-site in McLean, VA.
• U.S. Citizenship is required due to the nature of our defense and aerospace programs.

Preferred Qualifications

• Bachelor’s degree. An equivalent combination of education, relevant certifications, and directly related experience will be considered.
• Advanced Excel skills and experience building operational trackers, scorecards, dashboards, or data-quality reports.
• Experience administering SharePoint sites, lists, libraries, permissions, metadata, templates, or document-control practices.
• Experience with HubSpot CRM configuration, workflows, reporting, pipeline management, and data hygiene.
• Experience with Microsoft Power Automate, Forms, Copilot, APIs, scripting, or other workflow-automation tools.
• Experience in manufacturing, engineering, transportation, logistics, aerospace, defense, or technically complex environments.

Knowledge, Skills, and Abilities

• Customer-first mindset with a professional, calm, and solutions-oriented approach.
• Ability to prioritize duties, resolve conflicts, take initiative, use discretion, and maintain effective internal working relationships.
• Ability to translate conversations into accurate records, decisions, actions, owners, dates, and measurable outcomes.
• Ability to identify trends, process gaps, overdue commitments, and data inconsistencies that others may overlook.
• Comfort operating in a changing, high-accountability environment and learning additional technology applications as needed.

What We’re Looking For

The ideal candidate is customer-first, highly organized, technologically capable, and comfortable operating at the intersection of service, systems, and execution. This person communicates exceptionally well, follows through consistently, improves the process while doing the work, and helps CakeBoxx turn every customer interaction into a long-term relationship.

To apply: Interested candidates should send their resume and a brief note on why they want this role to michael.stolarczyk@cakeboxx.com, Attn: Michael Stolarczyk. In your note, tell us what customer service means to you and how you handle a problem when no one has given you a playbook for it. Please include “Customer Service Specialist” in the subject line of your email.

Veterans are encouraged to apply.

CakeBoxx Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Technical Writer
Engineering and Quality Documentation

Company: CakeBoxx Technologies
Location: McLean, VA
Salary: $85,000 – $100,000 (DOE)
Job Type: Full-time

U.S. Citizenship required. This is a full-time, on-site position. Remote work is not available for this role.

About CakeBoxx Technologies

CakeBoxx Technologies designs and develops specialized two-piece deck-and-lid containers, heavy-duty platforms, and integrated Systems Within Systems™ solutions for defense, aerospace, energy, and other mission-critical customers. Our products protect, transport, and support complex equipment, from sensitive aerospace components to deployable military and industrial systems.

We are looking for a hands-on Technical Writer who wants to understand how engineered products actually work. You will work alongside our engineers and quality teams to turn design information, drawings, manufacturing instructions, and test results into clear technical publications that help customers safely operate, inspect, maintain, and deploy CakeBoxx systems.

Reporting to the Quality and Engineering Processes Branch Manager, you will work across Engineering, Quality, Manufacturing, and Program Management. This is an individual contributor role with meaningful ownership of technical publications and customer deliverables. Experience with defense, aerospace, or U.S. Navy programs is a strong plus.

What You’ll Own

Develop Technical Publications and Engineering Documentation

• Develop, edit, and maintain electronic technical manuals, Operator’s Manuals, Operations and Maintenance (O&M) Manuals, installation and assembly guides, troubleshooting instructions, training materials, and technical reports for CakeBoxx containers, platforms, and integrated equipment.
• Develop engineering Standard Operating Procedures (SOPs), quality procedures, manufacturing work instructions, Concepts of Operations (CONOPs), functional descriptions, system specifications, operating plans, technical proposals, and customer deliverables.
• Turn engineering notes, released drawings, CAD illustrations, mechanical and electrical schematics, Bills of Materials (BOMs), equipment specifications, design demonstrations, inspection findings, test results, and subject matter expert (SME) input into accurate, practical, user-focused documentation.
• Research complex technical subjects, apply correct engineering terminology, and organize material to established standards for clarity, conciseness, structure, style, and technical accuracy.

Develop and Validate Test and Operating Procedures

• Develop and maintain test plans, test protocols, inspection instructions, functional and performance verification procedures, Factory Acceptance Test (FAT) documentation, and test reports with Engineering and Quality personnel.
• Observe container and platform assembly, equipment installation, subsystem integration, troubleshooting, in-process inspections, and factory testing at CakeBoxx or manufacturing partner facilities as needed to validate procedures.
• Walk through draft operating, installation, inspection, and test procedures with design engineers, manufacturing personnel, inspectors, and testers; correct missing steps, unclear instructions, safety warnings, illustrations, and records required to document results.
• Prepare documentation supporting First Article Inspection (FAI), Factory Acceptance Testing (FAT), product verification, and customer acceptance. Responsible Engineering and Quality personnel retain approval of technical requirements and acceptance criteria.

Manage Reviews, Releases, and Engineering Records

• Coordinate document reviews, gather required input, resolve comments with SMEs, and obtain approvals from responsible Engineering, Quality, and program personnel.
• Check technical content for completeness, internal consistency, correct terminology, cross-references, figures, tables, procedural flow, and alignment with approved designs.
• Maintain working drafts throughout design and manufacturing, rather than waiting until the end of a project to update documentation.
• Apply configuration-management practices to maintain revision history, release traceability, and consistency with current engineering drawings, approved changes, and product configurations.
• Use controlled templates, review checklists, SharePoint, and established quality processes to organize engineering records, support complete Technical Data Packages (TDPs), and prepare approved customer deliverables.
• Prepare technical meeting minutes, decision records, action reports, and concise updates that accurately capture discussions, owners, and deadlines; manage multiple documentation releases to project schedules.

Required Qualifications

• Bachelor’s degree in English, Technical Writing, Technical Communication, Business, Engineering, or a related field, or an equivalent combination of education and relevant experience.
• 3–7 years of relevant technical writing and editing experience, preferably in engineering, manufacturing, defense, aerospace, or industrial equipment. Candidates with equivalent demonstrated capabilities will also be considered.
• Proven ability to independently develop and edit technical manuals, SOPs, operating instructions, test procedures, plans, training materials, and technical reports.
• Ability to interpret engineering drawings, system schematics, wiring diagrams, parts lists, BOMs, and performance specifications, and to verify technical content with the responsible engineers.
• Familiarity with engineering documentation practices and applicable standards, including ISO 9001, relevant military technical publication requirements (MIL-STD), or comparable customer and industry standards.
• Understanding of configuration management, document revision control, and the effect of engineering changes on technical documentation.
• Excellent Microsoft Word skills and proficiency with Excel, PowerPoint, Visio or similar diagramming tools, Adobe Acrobat, and electronic document management systems.
• Strong research, writing, proofreading, and editing skills; ability to follow technical style guides and apply AP Style where appropriate.
• Ability to work directly with engineers and SMEs, capture fast-paced technical discussions, organize competing assignments, and deliver accurate documents on time.
• Ability and willingness to work full-time, on-site in McLean, VA.
• U.S. Citizenship is required due to applicable defense program requirements.

Preferred Qualifications

• Experience supporting defense, aerospace, U.S. Navy, naval equipment, shipbuilding, or complex industrial manufacturing programs.
• Experience developing technical manuals and electronic technical publications for mechanical, electrical, structural, containerized, deployable, or integrated equipment systems.
• Familiarity with applicable DoD documentation standards, Data Item Descriptions (DIDs), Contract Data Requirements Lists (CDRLs), and customer technical deliverable requirements.
• Experience developing controlled engineering and quality procedures under ISO 9001 and supporting FAI, FAT, in-process inspections, and product verification documentation.
• Experience preparing CONOPs, engineering and quality SOPs, manufacturing instructions, technical illustrations, and operator training documentation for mission-critical equipment.
• Familiarity with engineering change control, CAD-derived source materials, SharePoint, and handling Controlled Unclassified Information (CUI) or ITAR-controlled engineering data where applicable.

Why CakeBoxx

See the direct results of your work in real products used for critical missions. You will collaborate with engineers from design review through manufacturing, inspection, and factory testing, help make our engineering documentation more consistent, and create clear technical publications that customers and field teams can rely on.

Benefits

• Health, dental, and vision insurance; 401(k) with company match; paid time off.
• Short- and long-term disability insurance; tuition reimbursement and professional development opportunities.
• Performance-based incentives.

To apply: Interested candidates should send their resume and cover letter, with two professional references, to rico.millarez@cakeboxx.com. Please include “Technical Writer” in the subject line of your email. If available, please also include one or two redacted examples of technical documents you personally developed. Do not submit proprietary, classified, or controlled technical information.

Veterans are encouraged to apply.

CakeBoxx Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.